Each one of our valued residents is like an extended member of our family. As such we provide only the best levels of care. The views of our residents and families are of upmost important to us, and are pleased to say we have very good feedback.
As well as regular private communication with residents and families, we hold regular group meetings, review resident questionnaires (which can be found in reception at every home).
Don’t just take our word for how good our homes are, see what our residents, their families and friends, and other people say about us.
“Wonderful caring staff. My mother in law had gone from someone looking near to death to someone who looked really well in just 4 weeks”.
Francis
“All the staff have worked so hard to keep residents safe from covid and deserve recognition for this. Visits are slowly resuming safely, temperature taken of visitors, hand sanitiser is available and masks, and sitting 2 metres apart. They keep my dad safe….well done all staff at Glynn Court”.
ANON
“This place is amazing for our Mum…she is so well looked after and the staff so caring that she feels safe and comfortable, able to live with dignity and respect there for the past 8 months and now on a permanent basis. We can’t recommend it highly enough”.
Kim Wright
“The care shown at Glynn Court is wonderful, I hope when my time comes, that I’m treated with the same kindness, compassion & respect, thankyou all”.
Cynthia Sims
“Above and beyond excellent care with a happy atmosphere and top service in a friendly environment”.
Esther Lia Chara
“Thank you to the management, staff and residents of Little Hayes for a great summer party yesterday. Lots of different things for all ages and my boys (3 and 5 years old) really enjoyed themselves – especially petting the ponys. My partners grandfather stayed here for 10 days respite last month and he said he had a comfortable and relaxed stay. He come out looking so well and refreshed which all the family are very pleased about. Thanks again to the Little Hayes team”. 🧡
Kayleigh Caswell
“For my part, I wish to thank you and all your caring team at Broadhurst for the help and attention they gave June: we could not have wished for better and I would recommend Broadhurst unreservedly”.
ANON
“In November 2022, Auris Care entered into partnership with Embracing Age, a christian Charity, to conduct a pilot project in two care homes on the Isle of Wight. Embracing Age, a relatively new though impactful organisation, is committed to addressing the feeling of loneliness and isolation felt by some residents, especially those on the Dementia pathway. With a steadily growing group of island volunteers they were seeking new ways to assist. This led to an initiative to introducing voice activated technology – the Amazon Echo Dot and Alexa. Auris Care was invited to join the ‘Care Home Connections’ initiative by Embracing Age and both parties have since delivered a pilot project on the island. Focusing on communication with loved ones, the project chose the Echo Show 8 2nd Generation as its preferred device. It has an HD touch screen, excellent sound and 13MP camera for video calling. The partners were joined by OakRay Care Ltd, an organisation with several homes on the Isle of Wight. OakRay Care Ltd have a refreshing and innovative culture, and are passionate about the well-being and welfare of their residents”.
Auris Care CIC
“My mum came to Little Hayes earlier this month and is settling in really well. Sadly she had another stroke and then a fall at home and after 4 days in hospital needed full time care to recover. The staff have been so helpful and made a very hard decision for us so easy as we immediately knew that mum would be safe and warm and looked after around the clock so she can get her confidence back. They are so respectful and thoughtful to all the residents, giving them all the quality of life they deserve. There are so many activities for her to get involved with and she feels so at home. Nothing was too much bother to get her room (which has a sea view!) homely for her. She is improving every day thanks to the team. The new management are also doing a fabulous job of redecorating and making some improvements”.
Willses
“The staff and management couldn’t try any harder. They are caring cheerful and helpful. I am happy for my mum to call Little Hayes her home”.
Linda Bignell
“My mother is currently spending a month at Little Hayes following a stroke. The assessment and application process waas painless and the staff have been wonderful, making my Mum feel welcomed and cared forat this difficult time. We feel that it is very likely that she will stay at Little Hayes going forward”.
Wendy Juergens
“My mum was in Broadhurst for about six weeks, the care she had was absolutely exemplary. Every carer treated her with respect and affection. When my mum was dying, the family were also treated with so much kindness. We were very lucky my mum spent her final weeks there”.
Christine Graham
“Thank you Sam for the kind words.
“My Friends journey.
This first began during lockdown. Isolation, removal of people and connections led to my friends withdrawal.
Staying in bed became a comfort. So much so that her body began to decline. The frailty of her age being 89 years became troublesome to her. Reliance upon her three friends to complete daily tasks was essential. Their time was limited, having commitments of their own. Who could help?
Covid had, and still is, putting a strain on carers, social workers, doctors, district nurses, nursing homes, hospitals, dentists and volunteers. These are just a few of the people who have been involved in my friends journey.
I live hundreds of miles away from this lovely lady. Social Workers became my contacts, helping me help her through a process of providing support and decisions vital to meet her needs.
After a stay in hospital, my friend was found a respite place at Broadhurst Care Home in Sandown.
I had no knowledge of this home, apart from viewing the photos on the website, and the information it provided regarding the provision of care they provide.
The first person I contacted was Sam Caswell the Manager of the Care Home. Sam became my eyes and ears for my friend. Straight away I liked this lady. She was easy to speak with. I had lots of concerns and questions, and she was very patient in answering all of them.
I said from the beginning, please don’t tell me what I want to hear but the reality of my friends condition, how she was settling in, was she eating, her medical conditions that caused her to be in respite.
Conversations went on weekly and we fell into an easy and comfortable way of speaking. Sam would let me know the good and the bad regarding my friend, and helped me in decision making as my friends dementia was affecting her behaviour sometimes. Sam reassured me this was part of the illness. Her information was essential as we were now involved with her Social Worker.
It’s a huge responsibility when you have Power of Attorney of Welfare for a human being. Along with myself and her two dearest friends, we are also responsible for her welfare and finance. This is a privilege we share together. They live in Cowes and visit whenever is possible. What did they find and what were their thoughts on this care home?
They always text me when they have seen our friend. The staff are the biggest asset in this home. They go out of their way to accommodate visitors. My friends didn’t like our friends room. Although it was very pleasant, it was quite small. So we have asked if a larger room becomes available we would encourage our friend to move. This would mean she would be able to have some of her own possessions around her, more room to move about and more light from the two windows.
When I asked Sam about this she was, as always, very honest. If a room became available they would look at this. But it would be our friends decision. Sam reminds me all the time that, although my friend is in the early stages of dementia, Broadhurst is now her home, and making decisions and having choices is still vital to her and the staff encourage this with her.
Her friends take her out for coffee and a little shopping, so her life is still the same as before, with reduced contact. Sometimes the staff also take her out.
When I went to the island to visit my friend, I was pleasantly surprised with what I found. You always have preconceived ideas regarding buildings. It was a lovely sunny day, and my husband and I drove into the car park. The first thing that struck me was the colour of Broadhurst. It was light in colour. A nice-looking structure. We were greeted by a member of staff and instantly heard laughter. The lady showed us in and was so welcoming. I have to say it wasn’t what I was expecting. My friend was all ready for us. A member of staff had dressed her up nicely. We went to her room and I had a quick look round. We took her out for a meal, and her two other friends joined us. The staff member was so obliging.
The next day we saw around the home and again, was very pleasantly surprised to find a smaller cosy living room at the back, with wide open doors that looked out onto a lovely large enclosed courtyard.
My husband sat outside whilst I moved some of her personal things from her flat. A staff member and a maintenance man helped me with her things from the car, and then set about measuring what could be fitted in her room.
I really have to praise Sam for her team. The staff are so happy and smiling. They genuinely appear so patient and caring with the residents, but at the same time are respectful. So attentive. I can not say how this makes us feel, knowing our friend is cared for and looked after by these kind people.
It has been a difficult process for her, and to add to this she contracted Covid. The whole home had to shut down for weeks. During all this time they still took the time to take the phone to my friend so we could chat. It’s my link to keep her included.
The day we left a gentleman was playing the guitar and singing. My friend wasn’t bothered we were going. She had found her little comfort zone. The staff members said she will be fine, it’s teatime soon, and we left her in their capable hands.
I still ask Sam for advice, and query things, like has the dentist been in. We can discuss anything that I feel she needs, which is nice.
This is my friends home now. She is amongst some very poorly people, but she has made friends with two others who she is comfortable with. They sit and share conversations
Her frailty and medical conditions are now reliant upon the carers at Broadhurst. We think they are marvellous.
Thanks Sam, and thanks to all your team of staff.”
Jo Stewart-Smith
See what our residents, their families and friends have to say about us.
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